FAQ's

Further Information

This site provides most of the information required in order to book an Airport/Cruise Transfer and any as directed travel using our vehicle.There are many common questions that are asked,you will find answers below. This will give you an understanding of the service you can expect to receive when you book with Premier Travel Solutions.Whilst every effort is made to answer a question, if you are still unsure you can contact Premier Travel Solutions by email enquiries@premiertravelsolutions.co.uk. Alternatively,you can contact us on +44 (0) 02394 005 410. Sometimes its not always possible to answer your call. Please leave a message and you’re call will be returned. Please select from the most relevant questions below.

In short, yes..

I’m committed to ensuring that all passengers have complete confidence when travelling with me during this challenging period.

For your safety and for mine, the following has been implemented;

  • Protective Perspex Screen fitted which separates the driver from the passenger cabin,
  • Common Passenger/Vehicle Touch points sanitised before and after each trip,
  • Complementary Anti-Bacterial hand sanitiser available for passenger use,
  • Complementary face coverings provided. Use of a face covering is encouraged,
  • Driver use of a face covering is mandatory,
  • Driver use of gloves mandatory when handling passenger luggage.

Advisory information is provided to Premier Travel Solutions by the local Private Hire Licensing Office. This is reviewed and updated regularly.

 

We will monitor your flight and arrive 30 minutes after the plane has landed to save on any waiting time. Please be aware that charges may apply for waiting times. These are charged in 15-minute increments. Please contact us if you are unsure.

Just email or call us and keep in touch until we have the new details.

Yes, we monitor all flights so we will do our best to arrive early.

Please call or email us and we will update your booking with the new details.

After your clear customs, look for your driver who will be holding name-board. If you have provided a mobile contact number, we will also send you an SMS just before your flight lands. If for some reason you can’t find us, please call +44 (0)2394005410 or your driver’s mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.
Dependant on the Airport, the reference points are listed below. If your airport is not listed, please contact us.
  • Gatwick North -near M&S / Boots Store in arrivals
  • Gatwick South -near Costa Coffee Shop in arrivals
  • Heathrow Terminal. 2 =Outside Bootsstorein arrivals hall
  • Heathrow Terminal. 3 = Outside Boots store in the arrivals hall
  • Heathrow Terminal. 4 = Outside WH Smith Storein arrivals hall
  • Heathrow Terminal.5=(UK/IRE) arrivals Around Marks & Spencer or Excess Baggage Shop(International) arrivals outside Costa Coffee-Stansted Airport -near Costa Coffee shop at arrivals.
  • Luton Airport -nearCosta Coffee shop at arrivals.
  • Southampton Airport–Outside Terminal
  • London City Airport > near WHSmith shop at arrivals
For Cruise ports –Contact your driver prior to disembarking. Your driver will be nearby and will advise on the day. Generally, your driver will be waiting for you at the ports designated meet & greet point
For further information, you can contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. In the even that we are not able to answer, please leave a message with your information and you will be contacted back.

Parking and tolls are included.

Typically, you aim to arrive 2-3 hours before your flight unless you are travelling within the UK. Please contact your travel agent or airline for exact information.

You may cancel your booking at any point. Whilst it is understood that your circumstances can change last minute, any cancellation should be notified as soon as it is possible. This will assist greatly and ensure that your driver gets the message to discontinue if they are already on their way.
Should you wish to cancel, you can call us at +44 (0) 02394 005 410 or send an email to enquiries@premiertravelsolutions.co.uk.You can also use the mobile number on your booking confirmation.
2.7.  A Cancellation may be made at any time. A £5.00GBP fee will apply for administration purposes.

2.8. If you cancel a Booking within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable. If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable. If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable. If the customer does not appear at the time and place designated as the Pick-up Address, (NO SHOW), 100% all monies paid will be non-refundable.

Your driver will be waiting for you, in the car at the address you have specified. Where this is not possible it will be as close as possible. Where this is the case, prior contact should be made with us to advise.

In addition, you will always be advised of the driver name and registration of the vehicle. This will allow you to seek out the car.If you are unable to locate the driver, contact the driver on the mobile that you will be provided with.

You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.

At this time, our vehicle is not able to be accessed by a wheelchair or motorised scooter.

Wheelchairs and scooters can be collapsed or lifted into our vehicle, be aware that this will reduce the amount of space for additional travelers and their luggage. The vehicle will accommodate large luggage, a Motabilityscooter and up to 3passengers. This will allow for plenty of hand luggage.

You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.

Yes, we do have provision for up to 1 child seat. You may also supply your own.

It is highly recommended that you contact us to arrange this to avoid any miscommunication regarding the storage of your own child seat following an outward only journey.

For information on the law regarding child seats, please seek guidance from https://www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat

You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.

You can also contact us by email on enquiries@premiertravelsolutions.co.uk

Yes, we provide access to the Internet in our vehicle. This is a complementary service

Bottled water is provided with our compliments. You may bring your own hot/cold drinks along with you. Hot food is not permitted in the vehicle. Inoffensive sweets such as mints are permitted.

**updated

During the Coronavirus Pandemic, complimentary bottled water will not be provided. This will be reviewed regularly.

No, not currently. Our vehicle of choice is the stylish yet practical Mercedes-Benz V Class, providing you with a comfortable and reliable long-distance service for stress-free airport transfers. Please click here to find out further information on the Mercedes V Class.

Yes, Passengers may bring guide dogs and assistance dogs. There will be no additional charges for registered guidance/assistance dogs.

All other pets carried in the vehicle maybe subject to a charge. Please contact us or let us know at the time of booking.

You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.

You can book your airport/cruise port transfer or private journey using the booking form feature on the PremierTravel Solutions website. You can also contact us by calling us or by sending an email to enquiries@premiertravelsolutions.co.uk

Bookings will not be confirmed or considered guaranteed unless payment has been taken and you are in receipt of a confirmation email.

You can contact us on +44 (0)330 124 8065 or +44 (0) 2394 005 410. In the event that we are not able to answer, please leave a message with your information and you will be contacted back.

Lines are open from 08:00 to 17:30 Monday to Saturday excluding public holidays. Outside of these hours, a voicemail will be available.

You can book your airport/cruise port transfer or private journey using the booking form feature on the Premier Travel Solutions website. You can also contact us by calling us or by sending an email to enquiries@premiertravelsolutions.co.uk

We will require at least 24 hours prior to your pickup. Whilst this is the case, please contact us on email or telephone to request.

Bookings will not be confirmed or considered guaranteed unless payment has been taken and you are in receipt of a confirmation email.

You can contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. In the event that we are not able to answer, please leave a message with your information and you will be contacted back.

Lines are open from 08:00 to 17:30 Monday to Saturday excluding public holidays. Outside of these hours, a voicemail will be available.

If this is the case, please contact us as soon as possible. We do check the vehicle after every trip and every effort will be made to reunite you with your items*

Please contact us either by email on enquiries@premiertravelsolutions.co.uk

You can contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. In the event that we are not able to answer, please leave a message with your information and you will be contacted back.

Finally, you can use the mobile number of your driver found on your confirmation. (Please be mindful that your driver may be driving)

*A charge may apply

Why Choose Premier?

In Car Wifi

Complimentary Water

Complimentary News Papers

Airport Arrival 'Meet & Greet'

Child Seats if required

COVID-19 Protocol

Brand New Mercedes Benz

Clean & Comfortable

USB Phone Charger