Terms of Business - Premier Travel Solutions Limited
Last Updated 31st December 2022
These terms and conditions will apply to the land travel services provided by Premier Travel Solutions Limited (registration number - 12179390) Registered office. Upmill Close, Southampton SO30 3HT. Operator Licence granted by Eastleigh Borough Council, operator number OP231.
Please take the time to read our terms and conditions. You are agreeing to these automatically by choosing to use our services (if booking by phone, chat, email or directly with our driver) or directly (if booking online).
If you remain unsure or have any questions, you can contact us by email enquiries@premiertravelsolutions.co.uk. Alternatively, you can contact us on +44 (0) 330 124 8065. Sometimes it's is not always possible to answer your call. Please leave a message and your call will be returned.
Your use of our services indicate that you agree to the terms and conditions set below.
1. Definitions
1.1. In this Agreement, unless further clarification requires it.
"Agreement" means these terms together with any Booking accepted by us in writing.
"As Directed" refers to a journey where no destination is specified
"Booking" means any booking from you or any quotation from us on your instructions to order services from us after the date of receipt of this Agreement.
"Cancellation" means any cancellation by you of the Services after we have accepted your Booking.
"Collection Address" means the address stated in the Booking where the Services will commence.
"Confirmation" refers to a written acknowledgement as a full intention to carrying out the agreed services between you and us.
"Driver" refers to the Driver that is selected for your journey
"MPV" refers to "Our Vehicle" as a "Multi-Purpose Vehicle"
"Mercedes E-CLASS refers to "Our Vehicle" as an Executive Car
"Passenger(s)" means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle.
"Period of Hire" means the time period set out in the Booking or during which the Services are performed, whichever is longer, as amended by agreement or in accordance with this Agreement.
"Price" means the price for the Services set out in the Booking.
"Pick-up Address" means the address stated in the Booking where the Services will commence.
"Pick-up Time" means the date and the time or time slot set out in the Booking or communicated by you to us for commencement of performance of the Services.
"Services" means the services of a Vehicle commencing with picking up Passengers from the Pick-up Address.
"Unacceptable Behaviour" means not wearing a seat-belt, opening or closing doors (this must be done by the driver), leaning out of the window of the Vehicle, exceeding the maximum permitted number of Passengers, smoking in the Vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent, aggressive or a danger or potential danger to himself or any other person, being excessively rowdy or being in any way in an unfit state to travel.
"Vehicle", or "Our Vehicle" refers to the Mercedes Benz E-220d AMG Line, or any replacement vehicle agreed by us and you.
"We / us / our" refers to Premier Travel Solutions Limited, a company registered in England & Wales, with number 12179390 of Upmill Close, West End, Southampton, SO30 3HT.
"You", "Your" and "User" refers to the person, client company, or other legal entity who makes booking via the site or software and/or uses our services.
2. Bookings and Cancellations - Read on for COVID-19 amendments
2.1. The Booking is an approach by you to obtain Services provided by us subject to this agreement.
2.2. This Agreement applies to the exclusion of any other terms or subject to which the Booking is made or purported to be made by you. No variance in these terms is binding. It will only be binding with an agreement in writing between authorised representatives of you and us.
2.3. Bookings can only be confirmed by email or booking systems that are employed by us.
2.4. The Booking will lapse unless accepted by us by an electronically mailed booking confirmation prior to the time that the services are scheduled to be carried out.
2.5. All Bookings from new customers must be made at least 24 hours prior to Pick-up Time. Company Directors discretion overrules this term as their discretion
2.6. Any additional requests or revisions to the Booking not made at the time of the Booking (for example, additional pick-up addresses, change of venue etc) can not necessarily be complied with by us. Nevertheless, we will use all reasonable efforts to meet your changes while there may be an increase in the Price to reflect any changes.
2.7. A Cancellation may be made at any time. A £5.00GBP fee will apply for administration purposes.
2.8. If you cancel a Booking within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable. If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable. If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable. If the customer does not appear at the time and place designated as the Pick-up Address, (NO SHOW), all monies paid will be non-refundable.
2.9. A Cancellation can be sort in the event of a International, National & Local Travel Restrictions enforced by the UK Government (known as 'Lockdown') as a result of SARS-CoV-2 Variant (known as Coronavirus COVID-19). This can be executed by contacting Premier Travel Solutions no sooner than 28days before travel commences inside the restricted period. This will exclude bookings outside of a restricted period. 100% of any monies paid, be it deposit or 'in full' will be refunded.
3. Execution of the Services Offered
3.1. We will aim to carry out our Service to a high standard. Please contact us if you wish to feedback or comment.
3.2. Unless agreed in advance, our driver will be dressed in 'business attire' to carry out the Booked services
3.3. Our driver may exercise their own judgement, as an advanced driver, to drive at reasonable speeds pertaining to road type and weather conditions. There is no circumstance whereby you can ask our driver to exceed the statutory speed limits enforced by UK law.
3.4. Our driver may exercise their own judgement, as an advance driver, to use any route to a destination that is, in their opinion, the best and most convenient route. This will be regardless or not that it is the shortest route.
3.5. No other person may drive our vehicle under any circumstances.
3.6. We will take all measures that are reasonable to ensure that we can commence the booked Services at the agreed Pick-up Time. You will allow 30 minutes before being able to refuse the agreed service. If we fail to carry out the booked services within that 30 minute allowance for reasons that would fall reasonably within our control, such as internal communication or vehicle failure, you have the right to terminate that booking. In this case a full refund of the amount already paid for the booking, including any deposit, will be carried out. We will have no other liability to you in respect of this.
3.7. We will not be held responsible or liable for any delay in arriving at any destination for any reason, once the Booked Services have commenced from the Pick-up Address.
4. Luggage
4.1. We will transport a reasonable quantity of luggage accompanying Passengers. Our driver in may exercise their own judgement if, he feels the volume or weight of luggage is excessive, then we reserve the right to refuse to transport all or part of the luggage.
4.2. We accept no responsibility or liability for any damage or loss of your property, however so caused.
4.3. All luggage, hand luggage and other property remains, always, the responsibility of you and the passengers.
5. Passenger Behaviour
5.1. You are expressly held responsible for the behaviour of all Passengers and for informing them of the provisions of this Agreement. You will compensate us for any losses, costs or expenses that are caused by any Passenger immediately, regardless of whether or not we have first made a claim against that Passenger.
5.2. If, in the judgement/opinion of our driver, a Passenger is or appears to be exercising or attempting to exercise an form of Unacceptable Behaviour, then our driver may decline entry to that Passenger to the vehicle or terminate the agreement for that booking, or cease the execution of the service. regardless of stage of the service being performed. This may require you and your passengers to exit the vehicle immediately. In any such circumstance and without prejudice to our other rights and remedies, you must still pay to us the total Price for the Booking. We will take no responsibility or liability for any losses or costs to you or any Passenger for any incomplete performance of the Services.
5.3. You accept full responsibility and will compensate us for any internal or external damage to or loss of the Vehicle or any of our property caused or incited to be caused by you or any Passenger no matter how the damage is caused. If our vehicle cannot be used, you will be responsible for paying, on demand, a daily 'loss of use' charge until such time that the vehicle can be put into service.
5.4. You will indemnify us for any cleaning or valeting costs of or vehicle through our preferred service provider if, any Passenger causes any spillage or illness that is self-initiated or causes, in any other way, the standard of cleanliness to be of a lesser standard from what existed at the start of the hire period. If our vehicle cannot be used, you will be responsible for paying, on demand, a daily 'loss of use' charge until such time that the vehicle can be put into service.
5.5. We maintain a strict non-smoking and non-vaping policy in our vehicle.
6. Service Pricing
6.1. The Price for the Services is as set out in the Booking, subject to amendment in accordance with this Agreement.
6.2. Any fixed Price will be increased by an amount in accordance with our standard hourly rate at the relevant time for any delay or increase in the Hire Period "delay" in the following circumstances:
(a) any delay is caused by you or any Passenger for any reason; or
(b) any delay is caused by severe traffic congestion, accidents, weather conditions or any other cause outside our reasonable control; or
(c) for flights, delay is deemed to be 60 minutes after actual flight arrival; or
(d) for delayed flights, charges may be incurred after 60 minutes after scheduled flight arrival.
6.3. The price you are quoted may be higher than usual. This allows for public and bank holidays like Christmas Day or New Year's Eve. On Christmas Day, Boxing Day and New Year's Day there will be a 100% surcharge on all journeys. All other Bank Holidays may be subject to a 25% surcharge.
6.4. Any amount due in accordance with clause 5 will be added to and form part of the Price.
6.5. Unless agreed otherwise the Price stated is exclusive of the following which will be payable in addition where applicable:
(a) value added tax (which shall be payable by you subject to receipt of a VAT invoice); as at 01/01/2023, Premier Travel Solutions Limited is not a VAT registered business.
(b) any road or other tolls or additional expenses such as parking
(c) driver's incidental subsistence and accommodation for overnight stays, where applicable, which unless agreed otherwise in the Booking will be charged at a £75.00 per hour and
(d) Any wasted journeys carried out because of error on your part i.e. incorrect incoming flight date given.
7. Payment
7.1 You must pay for all Services provided in accordance with a Booking in advance before the date of the Pick-up Time or at the time of the Booking if later, unless credit terms have been agreed with you in writing by one of our Directors.
7.2 Unless a credit account has been agreed and set up for you, or alternative Payment terms have been agreed with you at the time of booking, a 50% deposit is required on Booking, and full Payment is required prior to the Period of Hire. We do not charge for credit/debit card processing. Payment can be made with Mastercard, Visa Credit or American Express as well as Debit cards. Payments are taken through the STRIPE secured booking system.
7.3 Where credit terms have been agreed with you, we will invoice you for the Services provided under each Booking or for any Cancellation at any time after performance of those Services or after Cancellation, as the case may be.
7.4 If you are granted a credit account, payment is required 30 days following the date of the invoice unless otherwise agreed in writing by one of the Directors. Payment by the end of the month following the date of the invoice upon application.
7.5. We may charge you interest from the date any payment is due until we receive it. This will be calculated using the prevailing BOE base rate at a rate 2.5% above.
7.6. If you make payment by credit or debit card, the charge on your credit card statement will be shown as 'Premier Travel Sols'.
8. Liabilities and Warranties
8.1. We warrant that our Services will be performed using reasonable care and skill
8.2. Our liability to you in respect of death or personal injury resulting from our negligence shall not be limited. Other than in those respects:
(a) our total liability to you shall not exceed the lesser of the Price or the money received from you for the Services in respect of which a claim has been made; and
(b) we shall have no liability to you for loss of profits, goodwill, reputation, business contracts, revenue, production, anticipated savings, nor for losses arising from third party claims which arise in connection with the Services nor any other losses or expenses; and
(c) we shall have no liability to you for any indirect, special or consequential loss, damage, costs or expenses including any labour, or the hiring of a replacement vehicle.
8.3. The exclusions and limitations of liability set out in this Agreement exclude and limit all our liability to you for all matters arising in connection with this Agreement whether in contract, tort (including negligence), for breach of statutory duty or
8.4. You must compensate us in respect of any claims for loss, damage, injury or expense by any third party arising directly or indirectly from your use of the Services or making them available to a third party including any Passenger or otherwise arising in connection with this Agreement except for death or personal injury to the extent that it results from our negligence.
9. Force Majeure
9.1 Neither party is responsible for any failure to perform its obligations under this agreement (other than an obligation to pay) if it is prevented or delayed in performing those obligations by an event of force majeure.
9.2. Where there is an event or suspected event of force majeure, the party prevented from or delayed in performing its obligations under this agreement, must immediately notify the other party giving full particulars of the event of force majeure and the reasons for the event of force majeure preventing that party from, or delaying that party in performing its obligations under this agreement and that party must use its reasonable efforts to mitigate the effect of the event of force majeure upon its or their performance of this agreement and to fulfil its or their obligations under this agreement.
10. Miscellaneous
10.1. We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or in part. You may not assign or transfer any of your rights or obligations without our written consent.
10.2. This Agreement and this contract are governed by English Law and are subject to the exclusive jurisdiction of the English courts.
10.3. Nothing contained in these terms and conditions can affect the Client's' statutory rights.